Thanks to my colleagues Steve Lew, Senior Project Director, CompassPoint Nonprofit Services and Maura Bairley, Interdependent Consultant for Social Change, for their contributions to this piece. When I work with organizations around diversity and equity[1], I start with managers, because I believe that their buy-in and investment is essential for the work to succeed. Lately, I’ve been struck by a gap I see between what it takes to build...

A few days ago I received the gift of generous listening from a friend and colleague. It changed my perspective and lifted me out of the winter blues. She listened to my concerns without judging or trying to fix anything. She acknowledged me in a way that left me feeling valued and believing that my contributions make a difference. Our conversation reminded me that generous listening can change lives. Generous listening is more than a skill, and...