Recently, while facilitating a workshop, I handled a participant’s question in a way that was experienced negatively by the participant and others in the group. My immediate reaction was that I had really blown it, harmed another person, ruined my credibility and damaged trust. My fall blog is about making a difference by choosing our “mindset” in responding to our circumstances. In this situation, I wished I could turn back...

Greetings and Happy Spring! Today’s blog was inspired by a conversation with a potential client. The potential client was grappling with how to support organizations that have already done some work around cultural competence and want to engage in multicultural transformation. I hope you enjoy reading and welcome your feedback! How can leaders who want to build transformed, multicultural organizations conceptualize and approach this...

Dear Friends, I didn’t start out my consultant business with a focus on communication. This focus grew as a result of a steady stream of communication breakdowns over the years: conflicts with people being targeted and blamed, people complaining that they weren’t being heard, concerns about lack of transparency, people avoiding difficult conversations, tensions resulting from different communication styles…and so on. I saw that...