Negative Impact Happens Have you ever said or done things with the best intentions that ended up being hurtful or damaging? Or maybe someone said or did something that didn’t sit right with you? You’re not alone. This post provides some tips for how to respond to such situations. Messages we send or actions we take are often received differently than intended. This can happen more often when cultural differences are involved, because...

In my work with organizations around topics of diversity, equity and inclusion, I often hear that a few people are asking “Why do we need to talk about this?” This usually happens in organizations that serve very diverse communities, with staffs that aren’t as diverse. And, usually, there’s less diversity in the senior management and board. So, isn’t the answer to that question a no-brainer? Well, actually, no, it isn’t. I am glad...

Many nonprofit organizations embark on initiatives focused on diversity, inclusion, equity, cultural competence, cultural humility and/or multiculturalism. At the onset, there is usually a group of people—often a diversity committee—involved in planning the initiative. The people in this group are usually eager for, and deeply invested in, change. Then comes the task of engaging the rest of the organization to build buy-in and shared...

Greetings and Happy Spring! Today’s blog was inspired by a conversation with a potential client. The potential client was grappling with how to support organizations that have already done some work around cultural competence and want to engage in multicultural transformation. I hope you enjoy reading and welcome your feedback! How can leaders who want to build transformed, multicultural organizations conceptualize and approach this...

Dear Laurin, Our organization serves people from different ages and backgrounds in the same facility. Cutbacks in services have resulted in increased tension in the community we serve. Recently we have had some conflict over the use of space for program activities. In one incident, an older white male community member told a group of male youth of color to leave a recreational space so he could use it. When they did not leave immediately, he...

Dear Laurin, During the past decade my organization received funding that enabled us to hire staff for targeted outreach and direct service to Latina and African American communities. While this has greatly expanded our service delivery in these communities, it has also created silos among these programs and inhibited the sharing of learning, support and best practices across all programs. We are an organization with a small staff and a large...